American Provencance, LLC is pleased to offer free shipping on all orders. We regret that we do not currently ship to any locations outside the USA. All orders are shipped via the USPS and UPS.
Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). We ask that you anticipate 3-5 business days for standard shipping.
Report a Problem
If your order is missing a product, contains a damaged item, or other concern, contact us. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.
Returns & Exchanges
If you are not completely satisfied with your purchase, you may return any of our products for a full refund within 30 days of purchase. All returned merchandise will be refunded in their original form of payment. We are not responsible for any open balances, overdraft fees, service charges, or interest charges resulting in the timing of charges and/or credits to your account.
A prepaid return shipping label will be provided by our customer service associates, which may in some cases, be deducted from the total refund dollar amount. For more information on this policy, please email firstname.lastname@example.org.
To begin the return or exchange process please email email@example.com. Please include your order number (if you have one) and the email address or phone number with which you placed your order.